Welcome to our Privacy Policy page. Here, you will find detailed information about how we collect, use, protect, and handle your personal information. Our policy is crafted with your privacy in mind, adhering to the highest standards of data protection and compliance with relevant privacy laws.
Understanding our practices regarding your personal data is essential, and we encourage you to read through this policy carefully. This page is designed to provide you with clarity and transparency about our data handling processes, ensuring you are fully informed about your rights and our responsibilities.
Your trust is important to us, and we are committed to safeguarding your personal information. If you have any questions or concerns after reviewing our policy, please do not hesitate to contact us for further assistance.
This Policy was last updated on 13 November 2023 (Version 1).
Introduction
Protocol Theory Pty Ltd (hereafter, "we", "us", "our") recognizes the critical importance of maintaining individual privacy and is committed to upholding and respecting your privacy. Our Privacy Policy outlines how we handle any personal data that you provide to us or that we collect from you. It is important to review this document to fully understand our approach and practices concerning your personal data and our treatment of it. The policy provides details on how we gather, uses, and protects the personal information entrusted to us. This policy is relevant to a variety of data collection methods, including but not limited to online, telephone, and face-to-face interactions, as well as survey research.
In our operations, we comply with your rights as outlined in the Australian Privacy Principles included in the Privacy Act 1988 (Commonwealth) (“Privacy Act”), which may undergo amendments from time to time, and adhere to the Notifiable Data Breach scheme.
Definition of Personal Information:
The term “Personal Information” encompasses any data or viewpoint, irrespective of its accuracy or physical form, related to an individual who is identified or reasonably identifiable. Generally, this refers to information or opinions that can identify you directly (such as your name) or indirectly.
Collection of Personal Information:
The nature of your interactions with us largely determines the personal information we gather. This may include information you voluntarily disclose to us. The personal information we collect about you may include:
In certain situations, we may require collecting sensitive information about you. This could encompass data or opinions regarding your racial or ethnic background, political views, affiliations with political entities, religious or philosophical beliefs, membership in trade unions or professional organizations, sexual orientations, criminal history, or health details.
Whenever we gather such sensitive information, we ensure it's done with your explicit consent, if necessary to avert a serious and imminent threat to life or health, or as mandated or permitted by law. Additionally, we implement stringent measures to safeguard the confidentiality of this information.
You are not obligated to provide us with your personal information. Where feasible, we offer the option to engage with us anonymously or under a pseudonym. However, opting for such interactions or refraining from providing your personal information might limit our ability to offer our services or interact with you effectively.
Collection of Your Personal Information:
Your personal information may be obtained directly from you, with your consent, in the following situations:
How we Use Your Personal Information
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
Disclosure of Personal Information to Third Parties
In the course of our market research activities, there are certain circumstances under which we may disclose your personal information to third parties. These are outlined below to maintain transparency in how your data is handled:
In all cases of data sharing, we are committed to ensuring that your personal information is protected and used in accordance with our privacy policies and applicable laws. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Transfer of Personal Information Overseas
As part of our international research activities, we may transfer information to our overseas partners or clients. This is particularly relevant when our research spans multiple countries.
We ensure that any transfer of your personal information overseas adheres to the same level of data protection as provided in our domestic operations. We comply with all applicable data protection laws and strive to apply consistent safeguards across our global operations.
Where applicable, we will seek your consent before transferring your personal information overseas. We will inform you about the destination countries and the protective measures in place. We impose strict contractual obligations on our overseas partners and service providers to ensure that they manage your personal information in line with the high standards we uphold.
Transfers of personal information are conducted in compliance with legal and regulatory requirements, including ensuring appropriate legal frameworks are in place, such as data transfer agreements or standard contractual clauses. We maintain control over the data and ensure you retain the ability to access, correct, or delete your information, irrespective of the location of the data. Robust security measures are implemented to protect your information during overseas transfers. This includes encryption and secure data transfer protocols to safeguard your data from unauthorized access or breaches.
We take seriously our responsibility to protect your personal information during international transfers and commit to transparency in all such processes. Our goal is to maintain the trust and confidence of our participants while conducting global market research.
Protection of Your Personal Information
Ensuring the security of your personal information is a top priority for us. We will take all reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
Through these measures, we are committed to maintaining the confidentiality and integrity of your personal information and providing you with assurance of its security.
Online Activity
By using our website, you consent to our use of cookies and acknowledge our practices around website analytics and direct marketing. We are committed to protecting your privacy and ensuring you have control over your personal information and preferences.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to Access and Correct Your Personal Information
We will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 business days. We will deal with such a request by following the procedure outlined below:
Links to third party sites
Our website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how we handle, process or manage your personal information, please contact us at hello[at]protocoltheory.com. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 5 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
How to Contact Us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: