Collection Statement

Introduction

At Protocol Theory Pty Ltd (hereafter, "we", "us", "our"), we prioritize the protection of your privacy. This statement is designed to transparently convey how we collect, utilize, and safeguard your personal data in our market and social research endeavors.

Protocol Theory is dedicated to upholding the highest standards of privacy. Our use of personal information is strictly confined to research purposes, aiming to analyze and understand various aspects of population behavior, needs, and opinions.

Our mission involves providing valuable insights to governments, businesses, and non-profits, aiding in their decision-making processes. Your participation is vital in ensuring that our research reflects the diverse views and experiences within society.

Information Usage and Disclosure

We typically do not disclose any personally identifiable research information to third parties other than our direct clients, and this is solely for market and social research purposes. Any disclosure is subject to either your explicit consent or compliance with Australian or local law. Generally, our clients receive information in an aggregated, non-identifiable format.

Data Collection and Processing

The personal data we collect is processed with the sole intention of conducting our research. We assure you that we do not engage in selling your personal data to third parties.

Consent-Based Sharing

In certain studies, your information might be shared for research purposes with our clients or their partners. We guarantee that your explicit consent will be obtained in each case where your information is to be shared.

Secondary Use of Information

On rare occasions, your information might be used for purposes other than research. However, such use will always be contingent upon receiving your explicit consent within the survey process.

Data Management

We are committed to maintaining the confidentiality and integrity of your personal information. All personal data is regularly de-identified and/or destroyed. However, as long as we retain your information, you have full rights to access, request de-identification, or destruction of your data. Participation in our research might lead to future contact for related research purposes.

Client-Provided Information

Sometimes, we receive participant contact details from our clients, who have obtained your consent for us to use your information for research. You can withdraw this consent at any time by reaching out to us.

Please refer to our Privacy Policy, available at https://www.protocoltheory.com/privacy-policy, for detailed information on accessing and correcting your data, lodging privacy complaints, and our procedures for handling such complaints, including the potential for overseas data disclosure. If you have any questions or concerns about how we handle your data or the contents of this statement, feel free to contact us.

Inquiries and complaints

For complaints about how we handle, process or manage your personal information, please contact us at hello[at]protocoltheory.com. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 5 days for us to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with our response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to Contact Us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

• Email: hello[at]protocoltheory.com
• Post: Level 2, 696 Bourke Street, Melbourne VIC 3000. (Please address correspondence to Attn: Protocol Theory Privacy Officer).